These techniques help you get the most out of every chat with a Circuit agent.Documentation Index
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Be specific about what you need
Vague questions produce vague answers. Specific questions produce specific, actionable answers.| Instead of… | Try… |
|---|---|
| ”Tell me about the product" | "What are the key technical specifications for the XYZ-500, including dimensions, weight, and power requirements?" |
| "Installation help" | "Walk me through the installation procedure for the XYZ-500 in a ceiling-mounted configuration" |
| "Pricing" | "What is the current list price for the XYZ-500 and what discount tiers are available for orders over 50 units?” |
Explain your situation
Context helps the agent choose the right information and present it in the most useful way.Examples of good context
Examples of good context
Field technician:
I’m on-site with a customer and their XYZ-500 unit is showing error code E-47. The unit was installed six months ago. What troubleshooting steps should I follow?Sales rep:
A prospect is comparing our XYZ-500 against the competitor’s ABC unit. What are our key differentiators in energy efficiency and total cost of ownership?RFP writer:
I’m responding to an RFP that asks about our data security practices for cloud-hosted solutions. Can you summarize our security certifications and data handling policies?Support rep:
A customer called asking why their output quality dropped after the last maintenance cycle. They have the XYZ-500 with firmware version 3.2. What should I check?
Iterate, don’t repeat
If the first answer isn’t right, don’t rephrase the same question. Instead, build on the chat:Tell the agent what was wrong
That answer references the XYZ-400 series. I need the XYZ-500 specifically.
Add missing constraints
Good, but I need this for the European market, so please use CE compliance specs and metric units.
Ask for the format you need
The agent can structure its response in different ways. Just ask:- “Summarize this in three bullet points”
- “Put that in a table”
- “Give me a step-by-step procedure I can follow”
- “Write this as a paragraph I can paste into an email to the customer”
- “List just the part numbers and quantities”
Use follow-up questions
A single chat can cover a lot of ground. After getting an initial answer, you can:- Ask the agent to go deeper on one part: “Tell me more about step 3”
- Request related information: “What spare parts would I need for this procedure?”
- Ask it to verify: “Does this apply to units manufactured after 2023?”
- Get alternatives: “What if the customer doesn’t have the recommended tool? Is there a workaround?”